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+33 6 37 76 68 74

Terms and Conditions of Sale – Gift Vouchers (Online Sales)

Origin’Air Parapente

This English translation is provided for information only. In the event of any discrepancy, the French version prevails.

Article 1 – Company details

These Terms and Conditions of Sale govern the sale of gift vouchers offered by:

Origin’Air Parapente
SIRET: 901 561 746 00016
Address: 33 rue Saint Roch – 05100 Briançon, France
Telephone: +33 6 37 76 68 74

Hereinafter “the Provider”.

The term “Customer” means any person making a purchase via the website.
The term “Beneficiary” means the person using the gift voucher.

Article 2 – Purpose

These Terms and Conditions define the rights and obligations of the parties in connection with the online sale of gift vouchers and the booking of paragliding services.

Any order implies unreserved acceptance of these Terms and Conditions.

Article 3 – Order and payment

Gift vouchers are ordered online via the Provider’s website.

Payment is made using the secure methods offered on the website.
The order is confirmed once payment has been confirmed.

Article 4 – Delivery of the gift voucher

The gift voucher is sent:

  • By email (digital format)
  • or by post, subject to the carrier’s delivery times

The gift voucher has a unique number and must be presented on the day of the service.

Article 5 – Period of validity

Gift vouchers are valid for 12 months from the date of purchase.

After this period:

  • the gift voucher is considered expired
  • no service or refund can be claimed

The Customer is responsible for using the voucher within this period.

Article 6 – Right of withdrawal

In accordance with the regulations in force, the Customer has 14 days from the date of purchase to exercise their right of withdrawal.

The request must be made in writing (by email or post) with the order details.

Conditions:

  • full refund if the voucher has not been used
  • any costs remain the responsibility of the Customer

Article 7 – Booking

Booking a flight is compulsory.

It can be made:

The Beneficiary must:

  • book sufficiently early before the end of the validity period
  • check the information provided when booking

The Provider reserves the right to change:

  • the time
  • the flying site
    depending on the weather conditions.

Article 8 – Flight confirmation

The Beneficiary must:

  • check their confirmation emails and/or text messages
  • or contact the Provider the day before the flight

The Provider may:

  • confirm
  • change
  • or cancel the appointment

depending on the weather conditions.

Article 9 – Conditions of performance

Paragliding is an activity that depends on the weather conditions.

Consequently:

  • flights may be postponed or cancelled for safety reasons
  • certain services can be provided between mid-February and mid-October

The Provider cannot be held liable for:

  • unfavourable weather
  • a late booking preventing the flight from taking place

Article 10 – Physical conditions and safety

The Beneficiary must be fit to take part in the activity.

Conditions:

  • maximum weight: 95 kg
  • strict compliance with safety instructions

In the event of non-compliance, the service may be refused without refund.

The instructors have:

  • a French State qualification
  • professional liability insurance
  • equipment complying with current standards

Article 11 – Cancellation and changes

By the Customer / Beneficiary:

  • Any cancellation without valid reason results in the loss of the voucher
  • For medical reasons:
    • a certificate may be requested
    • a postponement may be offered

In the event of permanent incapacity:

  • a refund is possible with a 50% deduction

By the Provider:

In the event of unfavourable weather conditions:

  • the flight is postponed
  • no compensation can be claimed

Article 12 – Lateness and absence

  • Less than 30 minutes late: the flight goes ahead but may be shortened
  • More than 30 minutes late or absent:
    • service cancelled
    • voucher lost

Article 13 – Liability

The Provider cannot be held liable for:

  • the weather conditions
  • failure to check emails/text messages
  • incorrect information provided when booking

Article 14 – Disputes and mediation

In the event of a dispute, an amicable solution will be sought first.

Failing this, the Customer may refer the matter free of charge to the mediator:

Société Médiation Professionnelle
24 rue Albert de Mun – 33000 Bordeaux, France
www.mediateur-consommation-smp.fr

Article 15 – Applicable law

These Terms and Conditions are governed by French law.